Coordinates Collection Reviews | coordinatescollection.com @ PissedConsumer

Alison K Zul

Total scam

May 10, 2020

1.0

I ordered a bracelet (and not an inexpensive one) THREE months ago and I have yet to receive it. This was prior to any pandemic-related shutdowns in the US. I could understand when there was a delay initially as things began to close, but unfortunately there has been a complete lack of proactive communication from the company about the status of orders. Every time I write, I get a reply stating that there will be yet another 2 week delay. Most recently, I was told there "may" be a 3 week delay. That was more than 3 weeks ago with no sign of my order. When you pay hundreds of dollars for a product, you certainly expect it to a) arrive on time and b) for there to be accurate and upfront communication from the company. Absolutely unacceptable.

View full review

Loss:

$200

Pros:

Concept

Cons:

Communication
Shipping time
Service

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT purchase from this company (which may not be a company at all and frankly appears to be a huge scam).

Alison K Zul

Alison K Zul |

Somerville, Massachusetts

Horrible customer service

May 10, 2020

1.0

I ordered a bracelet - and not an inexpensive one - more than 3 months ago. This was prior to any pandemic-related shutdowns in the US. I could understand when there was as slight delay when things did start to shut down, but unfortunately there has been a complete lack of proactive communication from them about the status of my order. Every time I write to ask about it, I get a response saying there is yet another 2 week delay. Most recently, I was told there "may" be another 3 week delay. That was more than 3 weeks ago. I am starting to think my order will never be fulfilled and that this is just a big scam. They continue to post on their social media accounts to drum up business, with absolutely no attempt to let customers know they are not currently producing orders. Total sham.

View full review

User's recommendation: Do NOT order from this company (which may be a scam and not a company at all as far as I can tell).

Anonymous

Guest-1671574

Too bad

Oct 04, 2019

1.0

It is a shame, but after reading reviews, I have decided against buying from this riff raff place. thank you to all the people who reviewed - I would be writing probably the same thing if I had not already all these terrible reviews first!

View full review

1 comment

Guest-1846191

Apr 03, 2020

same ! so glad I read reviews before spending 170 on trash

Reply

Helpful

Eddie B Oxg

Santa Maria, California

Horrible Service!!!

Dec 24, 2018

2.7

I ordered a piece of jewelry online from this company. Because I was not receiving an email telling me of the status of my order, I sent three emails asking for a tracking number or the status of my order. When I finally received an answer to my emails, I was told if I paid $45 they would guarantee delivery by Christmas even though I had ordered it well in advance of Christmas. I located a phone number on their website and when I called it, it was disconnected. Finally today my Ring Doorbell showed a delivery but I am out of town. It would’ve been nice to have been notified so that I could have made arrangements for the package to have been held from where ever it was coming from. I will never order from this company again!

View full review

Reason of review:

Poor customer service

Anonymous

Guest-1453726

“Gold” cuff fades immediately

Jan 21, 2019

2.9

My boyfriend gave me the most amazing bracelet with the coordinates of where we first met. However, after about 6 months the gold plating completely began to wear off, giving it a very dingey look. This wasn’t a cheap bracelet....I could have purchased the same quality on Etsy for a MUCH lower price. I thought the pricing reflected the quality of their product, but sadly it did not :/ still a super thoughtful gift though! I just feel terrible he paid so much money. I’m going to my local goldsmith to recreate my favorite bracelet with a completely gold cuff for a lower price.....

View full review

Sam S Ehu

Ocala, Florida

No Customer Service

Dec 15, 2018

I haven't even received my necklace yet!!! Wasn't really worried until I read some of the reviews...now I am worried. To start it off, this company was referred to my by my sister. I purchased a necklace for my girlfriend for Christmas with the coordinates where we met. After completing the purchase, I noticed that they didn't send me a confirmation email. AKA the most important document with online orders.... so I sent an email and let them know I needed the confirmation to track my order. What they sent was anything but. Just screenshots from a computer of the work order... No tracking number. I've been trying to get a hold of them for days but only to fail. I have an estimate delivery date (Dec17-19th) but from some of the reviews Ive read online, I may not even get it by then... Not a legit company in my eyes and I will no longer be referring friends. Now my biggest concern is the quality of the necklace. Didnt think I way buying a piece of crap...we will see

View full review

Reason of review:

Poor customer service

Preferred solution: Deliver product or service ordered

Resolved

Ashley A Kyg

Resolved: Horrible customer service, don't give them business

Jun 12, 2018

1.7

Updated by user Jun 25, 2018

Store credit issued.

Updated by user Jun 25, 2018

$250 store credit was finally issued to me. Not what i wanted, considering after this poor customer service experience I do not want to give them further business, but better than nothing. Would not shop here again

Original review Jun 12, 2018

Had received a bracelet as a gift. After just a few hours I broke out in a horrible rash.

I had contacted customer service to see if I could return this. I had to send a picture for proof before sending it back. Once I got the OK to go they had me send it back to them and the person who bought it would lose 30% due to restocking fee, which is completely fine. Then, Customer service emailed me asking for the credit card number it was purchased on, insisted they needed me to give all of the credit card information in order to refund.

I have never had to give all of this information to anyone for a return before.. they are always able to just refund it to the original payment form. A week later the person who bought me this gift had a compromised CC and was issued a new one. I spoke with customer service and they said there is now no way to refund me since he has a new card.

It shouldn't be this hard to get a refund. It's absolutely ridiculous. Most companies try to bend over backwards to help figure things out. The response I got from Joseph was " we can't refund then, please advise".

Useless. Definitely wont be shopping here ever again.

View full review

Loss:

$220

Cons:

Customer service

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

2 comments

Guest-1509117

Jun 28, 2018

Hello,We extend our apologies for any inconvenience that was endured. Here at Coordinates Collection we take pride in the thousands of satisfied customers.Unfortunately, as standard practice, we can only issue a refund to the original payment used, for security purposes for both parties.A resolution was reached between the purchasing party and our team by issuing a $250 gift voucher.Thanks,The Coordinates Team

Reply

1

View more comments (1)

Anonymous

Guest-1182601

So disappointed with quality

Feb 04, 2018

1.9

After wearing the necklace rarely over the course of a year, I noticed the outside silver plating had worn off and the necklace looked tarnished. I contacted customer service and was told they would fix for $30 + shipping. Given the cost of the necklace, I expected something of much higher quality. I'm so disappointed and, after only a year of use, am throwing this away.

View full review

Reason of review:

Bad quality

1 comment

Guest-1438662

Feb 27, 2018

Hi there,I am writing from the Coordinates team. I apologize for your dissatisfaction with the product. As a plated piece, tarnishing can occur and is affected by different environmental factors, skin types, or types of use.We are aware this is an issue with customers and are working to improve the quality in the new year, as we want customers to have pieces that they can cherish for years to come.Best,The Coordinates Team

Reply

Helpful

Anonymous

Guest-1167683

Christmas gift fail

Jan 12, 2018

I found these bracelets online and thought they were beautiful I mention this to all my coworkers as a gift for our boss for Christmas. So essentially I was in charge of it and I ordered it on November 14. Since I knew it takes a while to get done. By my mistake I did order the wrong size but about 10 minutes after I ordered it I realized it and called and spoke To Joseph from their customer service. He promised me he would change it and it would be fine and they would send the correct size it hadn’t been made yet of course cause I just ordered it no worries. The bracelet comes a couple weeks before Christmas but it was the wrong size the size I originally ordered. Once again I call Joseph and asked to Joseph from their customer service. He promised me he would change it and it would be fine and they would send the correct size it hadn’t been made yet of course cause I just ordered it no worries. The bracelet comes a couple weeks before Christmas but it was the wrong size the size I originally ordered. Once again I call Joseph and Let him know and to make the correct size and try to get it to me by Christmas. He said there was no way to get it by Christmas but shortly after I could get it. Shortly after Christmas I contacted once again because I hadn’t heard anything. Once agai let him know and to make the correct size and try to get it to me by Christmas. He said there was no way to get it by Christmas but shortly after I could get it. Shortly after Christmas I contacted once again because I hadn’t heard anything. I gave them a deadline of 12 January and they did not get it completed by then. So I let not only my boss down but also my coworkers. Thanks Coordinates Collection

View full review

Reason of review:

Return, Exchange or Cancellation Policy

1 comment

Guest-1418714

Jan 15, 2018

Hello,

I am reaching out from Coordinates Collection. First, I apologize that you were not able to have the gift for your boss on Christmas.

We understand the stress one can be under to make sure a special gift is delivered on time.

We are a small, 10-person team in Downtown LA, working with local manufacturers on our handmade pieces. At times, we are limited by our manufacturers' schedules, which is why it may not have been able to be completed by January 12th. Our manufacturers close for their holiday break for the week after Christmas, which effectively does impact the time it takes to deliver our products to the customer.

Joseph is an extremely hardworking team member who has been working to make sure this gift gets delivered, within the described restraints, including contacting the manufacturers to have production rushed.

Please know that we are working within our best abilities to produce and deliver a product that we know is sentimental to our customers. Joseph has delivered thoughtful and satisfactory customer service to hundreds of Coordinates customers.

If there are any other issues with this order, please be in contact with him personally.

Reply

Helpful

Maretta Zid

Poor Quality for the Price!

Nov 28, 2017

1.3

I too purchased a silver necklace from Coordinates Collection, and agree that the quality of the chain is beyond poor. It looked like and old chain that had been in the bottom of a drawer for years, and never polished. I was surprised that the quality was so poor, particularly because of the $165 price! The pendant itself is nice, and appears to be better quality. I sent the necklace back and requested it be put on a new chain, based on the design of the piece, I couldn't just switch it to a different chain myself. They sent the piece back to me, looking just as bad as the original, and it subsequently broke. I only wore it a handful of times. I gave up on finding a satisfactory solution, because the customer service department was not very helpful. I was very disappointed and would NOT recommend this company to anyone. It's a good concept, but I'm sure that there are other companies that provide a higher quality product and actually stand behind their product. Buyer beware, you don't actually get what you've paid for with Coordinates Collection!

View full review

Loss:

$165

Cons:

Poor quality of product

Reason of review:

Not as described/ advertised

Preferred solution: Let the company propose a solution

1 comment

Guest-1418728

Jan 15, 2018

Hello,

I am reaching out from the Coordinates team and we apologize that the quality seems poor. We strive to make the highest quality product on the market. I would like to Private Message you to figure out more details of your case.

Thanks!

Reply

Helpful

Anonymous

Guest-1025884

Poor Quality That Continuously Breaks

Mar 26, 2017

1.8

Coordinates Collection - Poor Quality That Continuously Breaks

Coordinates Collection - Poor Quality That Continuously Breaks - Image 2

Coordinates Collection - Poor Quality That Continuously Breaks - Image 3

I was excited at the idea of coordinates collection to put down the coordinates of where my wife and I met and have it stamped on a piece of jewelry she would always wear. I decided to purchase the Fjord necklace and had our coordinates and wedding date engraved.

The total was around $200. I presented the gift to my wife for our first wedding anniversary. It has not even been 2 years and despite following all of the care instructions provided, the piece is tarnished, and the chain has broken twice. The first time it broke was just after a year and conveniently outside the warranty period.

I called customer service to see if they could assist me, but stated there was nothing they could do. Since it was much more to mail and have the necklace repaired at their facility I chose to go to my trusted jeweler where I purchased my wife's wedding ring and band. They fixed the chain and offered to polish the piece. I received a call from them that they could not polish the piece for risk of tarnishing the piece further.

This just after one year of having the piece and following Coordinates care directions. Within one month of having the piece back the chain broke again. I know the jeweler I went to is not at fault because they did a phenomenal job on repairing and restoring a gold chain at the same time and there were no problems with that. Overall I feel that this company creates cheap pieces of jewelry.

Their platform is on providing sentiment for a lifetime when if actuality their jewelry doesn't last one year.

I would not recommend this company to anyone. In fact I feel someone could find better quality jewelry in the clearance rack at an accessorizing store.

View full review

Loss:

$200

Pros:

Concept

Cons:

Shipping time
Quality

Reason of review:

Bad quality

Preferred solution: Let the company propose a solution

1 comment

Guest-1323627

May 02, 2017

Hello,

As a company, we stand behind our product and always hope to provide each customer with a smooth experience as we know the sentiment designed into our pieces.

Unfortunately when items are out of our 1-year warranty period, there is a small fee required from our manufacturers to repair.

Thank you for letting us know that this is an inconvenience, we are always looking to improve the services to our customers and to understand what you would like to see from us as a company.

We are sorry to hear the issues you are having with your piece. We are now under new ownership. With plated pieces, there does require some small upkeep over time, which we can handle for you.

At the same time, a new chain can be replaced. Please call into our customer service at 888-878-**** and we can help resolve this issue.

All the best,

The Coordinates Team

Reply

Helpful

Anonymous

Guest-1064888

Do not order from this company

Jun 22, 2017

1.0

The necklace I received looks nothing like those on the website. The necklace is tarnished, stamped in black writing, and has the incorrect engraving on the back. I paid $160 dollars for a necklace that looks to be worth about $1.60. I emailed customer service and when I did not receive an email back by the end of the day decided to call customer service. When I called the person who answered claimed there was no customer service agent available, then proceeded to tell me that only one single person handles returns and he was not in. This company is a prime example of false advertising and I warn all others not to be fooled.

View full review

Loss:

$160

Reason of review:

Bad quality

Preferred solution: Full refund

1 comment

Guest-1348100

Jul 07, 2017

Hello,

We apologize that you do not feel that you had a smooth customer experience with our company, as we strive to give our best attention to each customer. Our team is familiar with your case and your frustration with the necklace that you ordered. After reviewing your issue, we concluded that the piece in antique finish had been made correctly as ordered and offered to remake the piece in a different finish with different fonts that would be more to your liking.

As a company, we stand behind our customer refund protocol, which is explained in our website's help section, as each of our pieces are handmade and completely unique to each customer.

All the best,

The Coordinates Team

Reply

Helpful

Anonymous

Guest-1042814

False Advertizing

May 04, 2017

I received a pop up on Instagram saying for the next 48 hours they had a "buy one legend bracelet get one free" deal. However, when I went to get the bracelets on the website it said that the deal already ended. I tried to follow Up with customer service to explain that the deal ended before I even got the pop up on Instagram and how that was false advertizing but they cut off the response on their end. I think if you are going to post a deal on Instagram make sure it is valid when it is posted. Seems like a scam to me to get people on their web site only to tell them the deal ended before it began. I agree with the comments below, bad customer service. They should have comped me the deal since they had it advertised as such.

View full review

Reason of review:

Not as described/ advertised

1 comment

Guest-1349077

Jul 10, 2017

Hi,

We are terribly sorry that there was misunderstanding in our communication, our policy is to honor expired promotions in cases such as yours. We would be delighted to honor the promotion for you, please call into our customer service at 1-88*-***-**** and request the marketing manager.

We've worked extremely hard to improve our customer service standards in the last year and would love the opportunity to correct this mistake.

Looking forward to hearing from you,

The Coordinates Team

Reply

Helpful

Anonymous

Guest-827952

Boyertown, Pennsylvania

Coordinates Collection - Bracelet Review from Boyertown, Pennsylvania

Apr 11, 2016

1.0

Coordinates Collection - Bracelet Review from Boyertown, Pennsylvania

Dont purchase from this company. 563 dollar bracelet with gold overlay looks horrible. Tarnished. Stone fell out twice. Biggest waste of money

View full review

Reason of review:

Bad quality

1 comment

Guest-1148503

Apr 22, 2016

Dear Valued Customer,

Thank you for taking out the time to write about your experience with us.

I am so sorry to hear that you are unhappy with the bracelet that you have received.

I am the new head of the loyalty program and I would like to reach out to you to let you know that we are more than happy to fix the issues for you. Please do email us at help@***.com with your order number.

I am looking forward to hear back from you.

Best regards, Coordinates Collection.

Reply

Helpful

Anonymous

Guest-892108

Memphis, Tennessee

Coordinates Collection Necklace Review

Jul 31, 2016

I received a sterling silver coordinate collection necklace for my birthday. I took it off every night, never wore it in the shower, got it wet, dirty, etc. Two weeks after receiving it, it was completely tarnished. I sent it back to be redone and after receiving the new one, same problem has occurred. Waste of $160.

View full review

Reason of review:

Bad quality

Coordinates Collection

Coordinates Collection Overview

Media from reviews

Top Coordinates Collection Reviews

"A NO for me"

A NO for me

Total scam

Horrible customer service

Too bad

Horrible Service!!!

“Gold” cuff fades immediately

No Customer Service

Resolved: Horrible customer service, don't give them business

So disappointed with quality

Christmas gift fail

Poor Quality for the Price!

Poor Quality That Continuously Breaks

Do not order from this company

False Advertizing

Coordinates Collection - Bracelet Review from Boyertown, Pennsylvania

Coordinates Collection Necklace Review

Companies Similar to Coordinates Collection

Cartier

Warren James Jewellers

Seiko

Kirks Folly

Why Trust Reviews on PissedConsumer?