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Coordinates Collection - “Gold” cuff fades immediately

My boyfriend gave me the most amazing bracelet with the coordinates of where we first met. However, after about 6 months the gold plating completely began to wear off, giving it a very dingey look. This wasn’t a cheap bracelet....I could have purchased the same quality on Etsy for a MUCH lower price. I thought the pricing reflected the quality of their product, but sadly it did not :/ still a super thoughtful gift though! I just feel terrible he paid so much money. I’m going to my local goldsmith to recreate my favorite bracelet with a completely gold cuff for a lower price.....
2.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1453726
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Coordinates Collection - Horrible Service!!!

I ordered a piece of jewelry online from this company. Because I was not receiving an email telling me of the status of my order, I sent three emails asking for a tracking number or the status of my order. When I finally received an answer to my emails, I was told if I paid $45 they would guarantee delivery by Christmas even though I had ordered it well in advance of Christmas. I located a phone number on their website and when I called it, it was disconnected. Finally today my Ring Doorbell showed a delivery but I am out of town. It would’ve been nice to have been notified so that I could have made arrangements for the package to have been held from where ever it was coming from. I will never order from this company again!
2.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Website
#1432456
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I haven't even received my necklace yet!!! Wasn't really worried until I read some of the reviews...now I am worried. To start it off, this company was referred to my by my sister. I purchased a necklace for my girlfriend for Christmas with the coordinates where we...
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#1424882
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Resolved
Had received a bracelet as a gift. After just a few hours I broke out in a horrible rash. I had contacted customer service to see if I could return this. I had to send a picture for proof before sending it back. Once I got the OK to go they had me send it back to them...
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Anonymous
Coordinates Collection

Hello,We extend our apologies for any inconvenience that was endured. Here at Coordinates Collection we take pride in the thousands of satisfied customers.Unfortunately, as st...

1.7
I didn't like
  • Customer service
#1278262
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After wearing the necklace rarely over the course of a year, I noticed the outside silver plating had worn off and the necklace looked tarnished. I contacted customer service and was told they would fix for $30 + shipping. Given the cost of the necklace, I expected...
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Anonymous
Coordinates Team Member

Hi there,I am writing from the Coordinates team. I apologize for your dissatisfaction with the product. As a plated piece, tarnishing can occur and is affected by different en...

1.9
#1182601
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I found these bracelets online and thought they were beautiful I mention this to all my coworkers as a gift for our boss for Christmas. So essentially I was in charge of it and I ordered it on November 14. Since I knew it takes a while to get done. By my mistake I did...
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Anonymous
Coordinates Collection Team

Hello,I am reaching out from Coordinates Collection. First, I apologize that you were not able to have the gift for your boss on Christmas. We understand the stress one can be...

#1167683
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I too purchased a silver necklace from Coordinates Collection, and agree that the quality of the chain is beyond poor. It looked like and old chain that had been in the bottom of a drawer for years, and never polished. I was surprised that the quality was so poor,...
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Anonymous
Coordinates Collection Team

Hello,I am reaching out from the Coordinates team and we apologize that the quality seems poor. We strive to make the highest quality product on the market. I would like to Pr...

1.3
I didn't like
  • Poor quality of product
#1138449
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The necklace I received looks nothing like those on the website. The necklace is tarnished, stamped in black writing, and has the incorrect engraving on the back. I paid $160 dollars for a necklace that looks to be worth about $1.60. I emailed customer service and when...
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Anonymous
Coordinates Collection

Hello,We apologize that you do not feel that you had a smooth customer experience with our company, as we strive to give our best attention to each customer. Our team is famil...

1.0
#1064888
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I received a pop up on Instagram saying for the next 48 hours they had a "buy one legend bracelet get one free" deal. However, when I went to get the bracelets on the website it said that the deal already ended. I tried to follow Up with customer service to explain...
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Anonymous
Coordinates Collection

Hi,We are terribly sorry that there was misunderstanding in our communication, our policy is to honor expired promotions in cases such as yours. We would be delighted to honor...

#1042814
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Coordinates Collection - Poor Quality That Continuously Breaks
Coordinates Collection - Poor Quality That Continuously Breaks
Coordinates Collection - Poor Quality That Continuously Breaks
I was excited at the idea of coordinates collection to put down the coordinates of where my wife and I met and have it stamped on a piece of jewelry she would always wear. I decided to purchase the Fjord necklace and had our coordinates and wedding date engraved. The...
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Anonymous
Coordinates Collection

Hello,As a company, we stand behind our product and always hope to provide each customer with a smooth experience as we know the sentiment designed into our pieces. Unfortunat...

1.8
I liked
  • Concept
I didn't like
  • Quality
  • Shipping time
#1025884
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